CANCELATIONS
Except for any statutory rights of cancellation, once you place your order you cannot cancel it. Given the customized nature of A-POP’s products, product’s purchased cannot be returned or exchanged. Refunds can be provided for products that are damaged before delivery or in the case of the product bearing a custom logo or other artwork requested by you, product bearing a logo or other artwork that does not match the logo or other artwork requested by you. If your product appears to be damaged please contact us promptly at the contact details given. You cannot cancel the order and demand refund once order is successfully placed and processed by the payment gateway. Refund requests will only be considered:
If the buyer does not get the delivery of the ordered products within 15 days (in India) from the order date.
If the shipping location is not serviced by our contracted courier.
No refund requests will be entertained for damaged products. Damaged products will be exchanged by us as soon as brought to our notice. No Returns will be entertained if a customer wants to return the product for the reason that he or she doesn’t like it after delivery of the product or feels the product doesn’t match his or her expectations as all products are custom made by us after receiving the orders. No Returns will be entertained if a customer wants to return the product for the reason of minor design and color variations. There will always be some variation in color between products you see online and products you get in hand. There will be no refunds for packages that are returned without email confirmation.
UNDELIVERED GOODS
If an order does not successfully arrive at the delivery address provided during checkout within the recommended time-frame, please use the contact info section and let us know. We’ll work with you to get a re-shipment processed and ensure that you receive the product you paid for. We do not provide any refunds based on undelivered items, as delivery is out of our control once an item has left our warehouse. No refunds will be given in the following cases:
Incorrect or outdated delivery address.
After 3 failed delivery attempts by our courier agencies because of wrong address/contact details.
Package refused by recipient.
Under such cases, buyer will be liable to pay INR 60 as RTO charges, that are charged by the couriers for bringing the products back to our warehouse. The said product will be then reshipped again with the updated details. No refund requests or design change requests will be entertained under such circumstances.
All emails in this regard are to be sent to contect@apopskin.com. Please note that shipping costs do not include custom duty and other import commission charges in case of international orders (out of India). Such costs has to be borne by the customer himself and no reimbursement will be provided by A-POP. If the customer wants to cancel the order under such cases, the amount will be refunded after deducting shipping cost + rto costs.
REPLACEMENTS/CANCELATIONS
If you have placed an order for the wrong product and want a replacement or do not want the shipment after ordering, you will have to return the initial package to us in an unused condition. Email us with the reason of your return and add necessary images of the product and the package received for verification. Once we confirm your request, return us the entire package. There will be no replacement for packages which are returned without email confirmation. Replacement reshipping will be processed after collection of reshipping fee of Rs.120 per product (printed products and skins) which is to be borne by the customer. For Products like Laptops, MacBook’s, Sleeves (devices apart from mobiles and earbuds), there will be a reshipping fee of Rs.200 per product (printed products and skins) collected from the Customer to resend the correct order. Once we receive your returned package, your refunds will be processed within 1-2 business days. Once the refund has been processed, allow 6-7 business days for it to show up in your original payment source used. In some cases, it may take around 10-12 business days for the refunds to get credited in your payment source. A-POP Customer Service Number: contect@apopskin.com.
Cancellation Policy for A-POP Non-Customized Products:
What is non customised products in A-POP?
Non-customised products of A-POP refers to items that are in standard form and do not involve any personalized printing, customisation or unique manufacturing. Watch accessories, Audio Tws Covers, Cable protectors are the best examples of A-POP’s Non-Customised Products
Cancellation before shipment:
To request a cancellation, customers must contact our customer support team via email on contect@apopskin.com with their order details. If the cancellation request is received and processed before the shipment is initiated, a full refund will be issued to the customer’s original payment method.
Customers will get full refund within 48-72 business working hours after the cancellation request is duly processed by us.
Cancellation after shipment:
Please note that once an order has been shipped, cancellation is not possible. Customers are encouraged to contact our customer support team as soon as possible if they wish to cancel their order.
Can customer change the product or design after placing the final order?
If the order is not shipped, customer can drop us an email on contect@apopskin.com for the change of the product size/colour or design. However, please note that we usually ship the orders within 2 working days
If the order is shipped and the customer wants to change the product size/design/colour then he/she needs to bear the cost of the courier charges (120/-) levied by the company
If the customer refuse to accept the order?
If customers decide not to accept the parcel after receiving it, they will be responsible for courier charges of 120/- in total associated with the return.
These courier charges will be deducted from the refund amount.
Replacement Policy for A-POP Non-Customized Products (Defective Items):
Defective Product Replacement:
If you receive a non-customized product from A-POP that is defective or damaged, we are committed to resolving the issue promptly.
Please inform us within 24 hours of receiving the defective product by contacting our customer support team.
We request that you provide a video clearly showing the defect to expedite the resolution process as soon as possible
Reshipping of Defective Product:
Once we have reviewed the video evidence and confirmed the defect, we will reship the product to you at no additional cost.
The replacement product will be sent using the same shipping method as the original order.
Cancellation and Refund Policy:
In the case of defective non-customized products, we do not offer cancellation or refunds before reshipping.
We believe in ensuring customer satisfaction by addressing and rectifying product defects promptly.
Our priority is to provide you with high-quality products, and we apologize for any inconvenience caused by receiving a defective item. Please follow the outlined procedure to report the issue, and we will take the necessary steps to resolve it as quickly as possible. If you have any questions or need assistance, please contact our customer support team on contect@apopskin.com